At Krafterra, we take pride in delivering certified, high-quality compostable products tailored to your specific business needs. Due to the customized and made-to-order nature of our products, we operate under a defined refund and return policy, as outlined below.
General Policy
Krafterra manufactures and supplies products based on confirmed specifications, volume, and custom requirements (e.g., size, thickness, language, branding). As such:
All confirmed orders are final and non-refundable once production has commenced.
We do not accept returns for change-of-mind, incorrect specifications submitted by the client, or order cancellations after processing begins.
Refunds or Replacements – Applicable Scenarios
A refund or replacement may be issued in the following cases:
Manufacturing Defect
Includes tears, poor sealing, or material failure outside agreed tolerances.
Incorrect Product Supplied
If the product significantly differs from the approved sample/specs.
Transport Damage (Visible at Delivery)
Must be reported with photos and signed proof from courier/delivery agent.
To initiate a claim, you must notify our team within 7 calendar days of receiving the goods, with the following:
Photographic or video evidence
Order invoice number
Description of the issue
All eligible refunds will be processed via bank transfer or credit note, based on mutual agreement.
Custom and OEM Orders
Products manufactured under private label, customized dimensions, colors, or branding are non-returnable and non-refundable unless a defect is reported as above.
We encourage all clients to review and approve samples or digital proofs before mass production begins.
Non-Refundable Scenarios
Delay due to customs or shipping carrier issues (outside our control)
Slight color, size, or print deviations within standard manufacturing tolerance
Customer-supplied errors in artwork, labeling instructions, or PO data
Unsold inventory or over-ordering by client
Contact for Claims & Support
To report a product issue or file a refund request, please contact us directly:
Krafterra (HB International)
📞 Phone / WhatsApp: +91 7021218100
📧 Email: harshad.bhatt@krafterra.com
📍 Office Address:
201, Kohinoor Corporate,
TATA Power Lane, Above Hotel Ambika Pure Veg,
Ramnagar, Dombivli East, Maharashtra 421201, India